Revised as of August 28, 2015

Who We Are

Thank you for your trust in Matrix, and for taking the time to read our Privacy Statement. This Privacy Statement tells you how we protect the privacy of personal information that you may provide to us.

Purpose of Privacy Policy

The purpose of this privacy statement is to explain what Matrix does with personally identifiable information that you provide to us, such as your name, address, age, and information relating to your medical conditions. We want you to know how your personally identifiable information will be protected, who we may share it with, and for what purposes.

Reason for Collection of Your Information

Many of Matrix’ services to customers, such as browsing our product and health websites, do not require any form of registration or identification. You can freely visit many of our websites without telling us who you are. However, some of our services, such as programs that you sign up for to receive free information, require registration. (Some fields are required and some are optional.) This allows us to send you information that you request or contact you about Matrix products and services on either a one-time basis, or longer.

Personal Information Collected From You

The type of information collected from you will be based on the specific program that you register for, as indicated at the time of your registration. The information that we may ask you to provide may include your first and last name, your mailing address, your age, birth date, gender, e-mail address, and information about your medical conditions. Matrix limits the collection and processing of personal information to what is necessary to fulfill the purposes for which it is to be used.

Consolidation of Information Collected From You

Many of our customers register for more than one Matrix program or service, through our websites, by calling Matrix, or through a third-party such as their healthcare provider. When you register with us more than once, we may combine your personally identifiable information as well as any anonymous computer information collected (see below) and store it collectively. This helps us keep track of all of your preferences in one organized place, and helps us provide information to you based on a more informed review of your requests and medical conditions of interest.

Data Integrity

Matrix takes reasonable steps to ensure that personal data collected is reliable for its intended use, accurate, complete, and current.

Collection of Anonymous Computer Information

When you visit our websites, we do not collect any personally identifiable information about you without your permission. However, we do collect anonymous information about you if your computer is set to allow that type of collection. (You can turn off the ability to collect some of this information on most computers.) This type of anonymous information allows us to evaluate customer interest in our websites and perform other market research activities, such as your browsing habits on our site. It also allows us to track customers who come to our websites based on website advertisements about Matrix products or services. (For those who are interested in the details, some of the typical computer techniques we may use are “cookies”, “internet tags” which are also called “action tags”, “single-pixel GIFs”, clear GIFs, “invisible GIFs, and “1-by-1 GIFs). If you would like more information about web tags and cookies associated with on-line advertising or how to opt-out of third-party collection of information, please visit the Network Advertising Initiative website, an independent website not sponsored by or affiliated with Matrix.

Consent to Provide Your Information to Matrix

We request your consent to collect your personally identifiable information when you seek to register for a Matrix program or service. In doing so, we also explain, for that program or service, what you are registering to receive and how we plan to use your personal information. We also offer you the option of discontinuing your consent (“opting out” or “unsubscribing”) if you later decide that you no longer want to participate in that program or receive additional information from us. If we wish to use this information for purposes incompatible from those for which the data was initially collected, we will offer an effective way to opt out of the secondary use.

Sharing Your Information With Third-Parties

Matrix will not share your personal information with third-parties (other marketers) for their own separate use unless we have obtained your opt-in consent to do so. When you provide personally identifiable information to Matrix, it will be accessible to some of Matrix’s business partners, such as companies we retain to fulfill requests for information, answer telephone calls from consumers, or provide assistance to us on specific programs or projects such as newsletters. In addition, Matrix enters into business relationships with other companies, such as for joint marketing of a product, or for the sale of a Matrix medication. In those cases, the other companies may also have access to your personally identifiable information. Matrix requires third-parties to whom it discloses personal data to protect personal information using substantially similar standards to those required by Matrix. We also require that they do not use your personal information for any separate use that is not specifically authorized by Matrix.

There may also be instances where Matrix may be required to share your information with third-parties who have not been retained by us (directly or indirectly), such as with health authorities to report possible adverse drug experiences, during inspections or audits, or as ordered or directed by courts or other governmental agencies. Many entities receiving personally identifiable information under these conditions have privacy requirements that apply to their handling of your information.

Security of Your Information

We use appropriate technical, administrative and physical safeguards to protect data that pertains to you from loss, misuse or alteration. In addition, we take steps to ensure that our safeguards take into account new known threats. Of course, no organization can guarantee the absolute security of personal information. You should keep in mind that Internet transmissions, particularly email transmissions, are never 100% secure or error-free. Accordingly, we also caution you to guard your own computer and password against unauthorized access by others.

Protection of Children

Matrix will not knowingly collect, use or disclose personally identifiable information from a minor under the age of 13, without obtaining prior consent from a person with parental responsibility (parent or guardian). Should a child whom we know to be under 13 provide personally identifiable information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving information about him or her.


Our privacy practices are periodically reviewed by our auditors to verify compliance with this Privacy Statement.

Updating and Accessing Your Information

We encourage you to update the information you provide to us, such as providing us with a new mailing or email address, a name change, or a change in the medical conditions that you have notified us about. This will help us continue to provide information to you that best meets your needs.

In addition, Matrix complies with laws and regulations applicable to the right to amend your data in our files. These rights are limited in some ways. In addition, in order to protect your data from unauthorized access or alteration by third parties, all requests to update or access your information will be subject to verification of the identity of the requesting individual.

Updated Matrix Privacy Policies

This Privacy Statement becomes effective on August 28, 2015. Matrix may update this Statement from time to time. We encourage you to review our Privacy Statement periodically.

How to Contact Us

If you have any questions about our Privacy Statement, please click here or write to us at Matrix, Plot 12, Sector No. 15, Korangi Industrial Area, Karachi No. 74900, Pakistan or call us at (+92 21) 35050074-77.